E-mail: info@floewi.nl
Website: www.floewi.nl
Article 1 - Definitions
Floewi: Gebroeders M&M, KVK: 92904734, Address: Jan Jordensstraat 31, 6709TJ Wageningen, Netherlands, Phone: +31657751983, Email: info@floewi.nl.
Customer: The person with whom Floewi has entered into an agreement.
Parties: Floewi and the Customer together.
Consumer: A Customer who is also an individual and acts as a private person.
Article 2 - Applicability
These terms and conditions apply to all quotes, offers, orders, agreements, and deliveries of services or products by or on behalf of Floewi.
Deviations from these terms are only valid if agreed upon in writing.
The general terms and conditions of the Customer are expressly excluded.
Article 3 - Prices
All prices on Floewi’s website are displayed in euros (€), including VAT, but excluding any additional costs such as shipping or administrative fees, unless stated otherwise.
Floewi may change prices at any time.
If unforeseen cost increases occur after an order is placed, Floewi may adjust the price.
In case of price increases, the Consumer has the right to cancel the agreement unless the increase is legally required.
Article 4 - Samples and Models
If the Customer receives a sample or model, it is for demonstration purposes only and no rights can be derived from it unless agreed upon in writing.
Article 5 - Payments and Payment Terms
Floewi may request a deposit of up to 50% of the total amount when entering into an agreement.
The Customer must complete payments no later than 30 days after delivery.
If the payment is overdue, the Customer is in default automatically, without requiring a reminder.
Floewi may withhold shipment until payment is received or request a guarantee for payment.
Article 6 - Right of Reclamation
If the Customer fails to pay, Floewi may invoke the right of reclamation and reclaim delivered products.
This will be communicated to the Customer in writing or electronically.
The Customer must return the products immediately.
The Customer bears the costs for the return shipment.
Article 7 - Right of Withdrawal
Consumers have a 14-day cooling-off period for online purchases without giving a reason.
The right of withdrawal does not apply to:
Perishable products
Custom-made products
Products that cannot be returned for hygiene reasons (e.g., underwear, swimwear)
Data carriers
Magazines and newspapers
The 14-day cooling-off period starts:
The Consumer can withdraw by sending an email to info@floewi.nl or filling out the withdrawal form on the website.
The product must be returned within 14 days of the withdrawal notification.
Article 8 - Refund of Shipping Costs
If a Consumer returns a complete order within the withdrawal period, Floewi will refund the shipping costs within 14 days.
Article 9 - Return Costs
Return shipping costs are borne by the Customer and depend on the chosen shipping method.
Article 10 - Retention of Ownership
Floewi retains ownership of all delivered products until the Customer has fully paid the invoice.
The Customer may not resell, pledge, or encumber products until ownership has been transferred.
Article 11 - Delivery & Delivery Time
Delivery is subject to availability.
Delivery is made to the address provided by the Customer.
Delivery times are indicative and not a strict guarantee.
If delays occur, the Customer will be informed and may cancel the order if delivery cannot take place within 14 days.
Article 12 - Warranty
The warranty applies only to manufacturing defects and material failures.
Warranty is void if:
Damage is caused by improper use.
The Customer has modified the product.
Article 13 - Complaints Procedure
Customers must report any complaints as soon as possible via info@floewi.nl.
Complaints will be responded to within 14 days.
Article 14 - Liability
Floewi is only liable for direct damages caused by intent or gross negligence.
Floewi is not liable for consequential damage, loss of profit, or damage to third parties.
If liability is determined, it is limited to the invoice amount of the order or the amount paid by the insurance.
Article 15 - Force Majeure
Floewi is not liable in cases of force majeure, including but not limited to:
Power, internet, or server outages.
Strikes and work stoppages.
Natural disasters and pandemics.
Government measures affecting delivery.
In cases of force majeure, obligations are suspended, or the agreement may be terminated.
Article 16 - Amendments & Termination of Agreement
Floewi may modify these terms and conditions.
Consumers may terminate their agreement if major changes occur.
Article 17 - Governing Law & Disputes
All agreements with Floewi are governed by Dutch law.
Disputes will only be submitted to the competent court in the district where Floewi is established.
Effective date: 16-03-2025
For questions or complaints, contact us via info@floewi.nl.